ReMND NewCreation — Frequently Asked Questions (FAQ)

Welcome to our FAQ page. At ReMND NewCreation, we are committed to providing a seamless and trustworthy shopping experience. Below, you will find answers to our most frequently asked questions regarding orders, shipping, returns, and more.
If you require additional assistance, please contact our Customer Support Team — we are happy to help.

Orders & Payments

Q: What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure and encrypted payment gateways.

Q: Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 24 hours of purchase. To request a change, please contact our support team immediately with your order number.

Q: My payment was declined. What should I do?
Please verify your card information, billing address, and available funds. If the issue persists, contact your financial institution or use an alternative payment method.

Shipping & Delivery

Q: Do you offer international shipping?
Yes. ReMND NewCreation offers worldwide shipping. Delivery times and shipping rates vary based on destination and will be displayed at checkout.

Q: How long does delivery take?
Standard delivery typically takes 5–10 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.

Q: How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a direct link to track your shipment in real time.

Returns & Exchanges

Q: What is your return policy?
We offer a 30-day return policy for unused and undamaged items in their original packaging. Returns must be initiated within 30 days of delivery.

Q: How do I initiate a return or exchange?
Please contact our customer service team at support@remndnewcreation.com with your order number and the reason for return. Our team will provide detailed instructions and, if applicable, a return shipping label.

Q: When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. You will be notified by email once your refund has been issued.

Products & Stock

Q: Are your products authentic and of high quality?
Yes. Every item at ReMND NewCreation is sourced from trusted suppliers and undergoes a quality assurance process before being shipped.

Q: What happens if an item is out of stock?
If an item is unavailable, you can sign up for a restock notification on the product page. We will notify you as soon as the item is available again.

Accounts & Customer Support

Q: Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to view your order history, save shipping details, and enjoy a faster checkout process.

Q: How can I contact customer support?
Our support team is available Monday through Friday, 9:00 AM – 6:00 PM (EST). You can reach us at johnfred.lagutan07@gmail.com or through our [Contact Us] page.

Security & Privacy

Q: Is my personal information secure?
Yes. We utilize industry-standard SSL encryption and comply with all relevant data protection regulations. Your personal information is never shared, sold, or misused. For more details, please refer to our [Privacy Policy].

Additional Assistance

If your question was not addressed above, please reach out to our Customer Support Team at johnfred.lagutan07@gmail.com.
We appreciate your trust in ReMND NewCreation and look forward to providing you with exceptional service and quality products.